1. GENERAL

These terms and conditions apply to all orders and supersede all others. Receipt of order confirmation from you, constitutes your acceptance that our conditions apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS

Payment is required before any order is processed unless credit facilities have been approved with us in advance of the order. Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice.

3. DISCOUNT

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the rights to invoice any such discounts to accounts, which become overdue.

4. PASSING OF TITLE AND RISK

4.1 The risk in the goods while held in stock is that of Roantree. This risk shall then pass to the end-user upon final delivery.

4.2 All goods, delivered or not, remain our property until payment is received in full.

4.3 Until such time as payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purposes.

5. DELIVERY

5.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.

5.2 Special express deliveries can usually be arranged but will usually be subject to additional charges (e.g. Express print charges and Express delivery charges) which will be charged to you at current quoted rates.

6. QUANTITY VARIATION

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered. You will ONLY be charged at the contract rate for the actual quantity delivered. This condition is in place as printers may similarly deliver this variance to us.

7. CLAIMS

7.1 End user claims arising from damages or partial loss in transit must be made in writing to Roantree so as to reach Roantree within 14 days of delivery.

7.2 All claims from the receiver with regard to the quality or quantity of the full consignment of good shall be made in writing to us so as to reach is with 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of contract.

7.3 Roantree will examine all goods delivered at the time of delivery. Roantree shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery.

8. LIABILITY

8.1 Save in so far as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.

Roantree Incentive Marketing Ltd.

Unit P Rose Business Estate, Marlow Bottom Road, Marlow, SL7 3ND

Registered in England and Wales, registration no. 4215475

VAT Registration no. 642 2557 47

8.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

8.3 Nothing in these terms and conditions shall affect the statutory rights of the consumer.

9. CANCELLATION CHARGES

A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation. This may be up to 100% of the original charge.

10. SAMPLES

Random samples will be submitted on approval and will be charged if not returned in good condition within 14 days from receipt.

11. OVERDUE ACCOUNTS

11.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Invoices not paid by the due date may be charged interest at 2% per month over The Bank of England base rate calculated on a daily basis until payment has received and cleared into our bank account. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

11.2 We reserve the right to charge you for any legal collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

12. QUANTITY CHANGES TO ORDER

Any change in the quantity of an order must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

13. ARTWORK AND PRINTING

Where applicable the prices shown include printing one colour one position from camera ready artwork supplied. For additional positions or colours of printing please phone to obtain an exact quotation. The standard printing colours are detailed in the current brochure.

14. FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control, in this situation we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability.

15.MONITORING OF TELEPHONE CALLS

For security and training purposes telephone calls may be recorded.